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Original Comment I purchased a 2021 Sierra 1500 in November of 2020, it currently is sitting at 20k miles and still covered by Bumper-to-bumper warranty. On 4/17/2022 I was driving down a paved road when my passenger rear tire went flat. Upon checking the tire, there was a 3-4-inch blowout on the wall of the tire. I was able to change the tire using the spare underneath, this was my first time using this tire since purchase. After winding down the tire I noticed several burn marks along the spare tire from where it sits on the frame while stored underneath; there is literally rubber burned onto the frame. This was very concerning as it is the only place to securely store a spare tire on this model of GMC truck and it is a big liability not knowing whether the spare tire is structurally safe to drive on.<br /> <br /> 4/17/22 was easter Sunday so no dealership/GMC customer service was open, on Monday morning 4/18 I called GMC to set up an appointment at Watson to have these issues repaired, they said it should all be covered under warranty (tire being a sidewall blowout not caused from &quot;normal wear and tear&quot;), and the spare tire defect needed inspection to calculate a fix.<br /> <br /> I brought the truck in around 11a on 4/18 (GMC was able to escalate this due to safety concerns driving on a tire that has been burned by the frame). I worked with Tyler Fitzgibbon and Gabe Stearns who took the truck back and brought it back within an hour saying that they will not replace the spare because the dust on my truck was proof enough I was off roading, and that the burn marks across the spare is &quot;just the way it is&quot; in GMC and Silverado trucks. There was nothing they would do.<br /> <br /> Let me start by saying that I have always been proud to drive GMC/Chevrolet, I purchase a new truck every few years and the way in which I have been accused for trying to get a brand new truck with less than 21k miles on it repaired for factory issues has made me never want to come back to Watson or even purchase another GMC/Chevrolet again. Tyler was new and just relaying information, but Gabe acted with complete disrespect, raised his voice at me and told me he wouldn't not do anything for me, this was an issue I needed to address with GMC and to get out of his service department. I am in awe at the way he is allowed to treat customers, especially when it comes to customers who buy brand new. Regardless of the issue, they did not offer a solution and left me to drive on an unsafe tire with no permanent or temporary fix.<br /> <br /> I believe the spare tire issue is a factory defect that warrants its own recall, also the spare tire should be covered under bumper-to-bumper warranty as it is not from &quot;wear and tear&quot;. This is wrong of Watson to treat customers in this fashion and Gabe should be held fully responsible for the mishandling of this case.<br /> <br /> After escalting this to GMC executive resolution team, they took several days explaining they would find a solution and apologized for the way Watson acted. When I heard back from the executive team at GMC, they had an engineer tell me that this was perfectly fine, that's how they are designed... they are designed to burn rubber onto the frame of the truck.. it may be fine for a year.. maybe 2.. but what happens when that spare sits for longer.. this is wrong and they know it but its all about covering their own ass.<br /> <br /> Maybe save yourself a headache and buy a Ford.

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