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Original Comment Where should I start. Went to the chili's in Arlington Heights for lunch. I had an hour before needing to get to an appointment. Was seated at 1pm and sat there for 5 min with no acknowledgement. After 5 min the two lunch servers, stood 2 feet from me discussing who was going to take my table and one other. That conversation took over 2 min while I sat there listening. Ordered the double burger lunch special and chips and salsa. The salsa was no thicker than water so it didn't taste as good as usual. After 30 min the server asked if I had gotten my burger yet. Clearly not since it wasn't in front of me. She then says, &quot;waiting for your food?&quot; Yes. Apparently the kitchen thought it was already done so they started a new one. I got a burger 10 min later. Not the one I ordered but I didn't see the server to tell her and I was now in a hurry. Just as I finished cutting it, the other server came out and said I had the wrong burger and switched it. My server asked if I wanted something taken off the bill and I said I was a rewards member so the chips were free and she said she'd see what she could do. After no response I asked her if I should pay the bill or if it was taken care of. &quot;Oh I didn't know you Weber me to do something about it.&quot; She went to talk to the manager who took $2.25 off the bill. It's not even about the money, but it was a ridiculous experience from start to finish. <br /> <br /> I decided to call and talk to the manager (apparently the GM) who only knew about the mix up with the burger. He didn't seem to care how unprofessional it was that servers were discussing who was taking which table until I mentioned that when I was leaving, they were literally having the same conversation about other tables (one server in one aisle, the other in the next aisle talking over the booths). <br /> <br /> I managed a restaurant for 12 years. When a server came to me with an issue, I went and talked to the people to see what happened and how I could fix it. I either took care of the bill or part of it or gave them dessert depending on the situation and ALWAYS gave them a certificate to come back on me so we can show them we can do better. This manager thought he was doing me a favor taking off 2.25 and didn't seem to care about or want my feedback. This was the second time I went in person after a to go order being wrong and being told I'd get a certificate mailed to me which I never received. The first time it was ok except for it being absolutely freezing in the restaurant but this was ridiculous. I probably would've given the cooks and the servers another chance but the manager didn't seem to care so I'm done.

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