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Original Comment I wanted to place my order for delivery online, but an item I wanted was not on the menu to order online or on the app. So I called the restaurant and spoke with the manager asking if I could add the item to my order over the phone and pay for it that way too. I didn't want to place the rest of the order until I knew if I could have them add something on over the phone. The item being a basket of garlic Bread which I wanted to go with my soup. I would not want to place my whole order if I couldn't get that. I would have just ordered from somewhere else. Well I was told by the manager that they could not accept payment over the phone, but since the garlic bread was not in the online or app menu, that he would throw some in for my order anyway. Great! I was happy with that and went ahead and placed my order through the app. After the order was placed I called them back letting them know and reminded the person taking care of the order what the manager said so that they would make sure the garlic bread was in my order when it was delivered. Well the bedhead was not in the order when it was delivered, and I was very upset because like I said before, I would have just ordered from another place. I didnt feel like eating anymore because it ruined my meal. So I phoned the manager Mike again and told him the bread was not there and he said "I can leave gift cards for me to pick up to replace my order another time. I order from Chili's often. Especially that specific location. Well when I went in to pick up the gift cards, I was going to reorder my order from that night and use the cards to pay for it. Well the manager left me two $5 gift cards which hardly covered a small part of the bill. My original order was $52 which included deliver fees, but I was told they would replace the Meal's I ordered. The manager was not in this night so I had to leave him a message to call me and I just paid more money for the order while I was there. The manager never responded to me or called me back. Another issue I had was the delivery driver not being able to find my place to deliver my food at the time it was supposed to be delivered. So I called the restaurant back and let them know that. They said it showed delivered. So I went and opened my front door to see that my food had indeed been delivered. But it was on the ground out in the cold for who knows how long. The delivery driver never knocked or called me to let me know they delivered my food, so by the time I got it, it was ice cold. It was freezing that night and I can't believe the driver would do that. So needless to say, my food was not edible and when Iwe tried heating it in the microwave, the food just got soggy and was not edible for even my sister to eat her meal. I've very dissapointed with the way this all went down to say the least. I order from there all the time and never had this problem, but the problem this time was never resolved. So I'd like to speak with someone about this. My phone number is 818-267-4884. Thank you

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