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I was in line at a drive-thru in Sylmar, CA, store #32, at the corner of Foothill and Hubbard. I had my two small children in the car, and like a dummy, I drove passed the speaker to order. My fault 100%, so I hoped to get to the paying window hoping place my order there since I couldn't reverse as there was a car behind me. When I got to the window, they refused to open it, not even telling me I couldn't place an order. I found that very unfortunate because we make mistakes and customer service is important. Their service normally is good but not sure what crawled up their rear end this time.


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