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Original Comment We spent $28,000 on Thermador appliances for our new house. We moved in May 22,2023 and neither of our ovens in our dual fuel range have ever worked. They preheat to the set temp and then show an error code. We have been talking and emailing Thermador customer service for 4 months to no avail. They say there is nobody who services Thermador in our area so they have to "review" our case. We live in a city of 100,000, seventy miles from Memphis,TN and they have no people who can service their appliance??? Each week when we call a new case number is assigned and we are told we will get a call from a supervisor or field representative in 1-3 days. They never return the call. This is the worst customer service I have ever encountered. The store we bought the appliances from is now closed so we are on our own. I have been in contact with other stores that sell Thermador and they are trying to help. Hopefully this will make them rethink selling this brand.

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