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Original Comment This is the worst bus trip I have ever had in my life. What started as a 2 day trip from Las Vegas,NV to Dallas TX, is now a 4 day trip. On Wednesday Dec. 13,2023 Your representative at Union Station in Los Angeles, were no help in advising people to why the 11:20pm bus going to Dallas Texas, was late &amp; didn't show up. After 1 hour of waiting, we were put on the bus going to Phoenix. Once we reached Phoenix Thursday Morning, we were told that the bus was going to continue to Dallas after a 30 minutes layover. But again after 1 hour we was informed that the was not going to Dallas, &amp; told extremely rudely to remove our luggage. Then rudely we were told we could not get a bus to Dallas until 5am Friday morning. <br /> I called customer service to ask for assistance in accommodation, since we were being stranded in Phoenix by no fault of ours, and was told the bus station would have to do the accomodations. The Ladies at the counter said rudely they are not Greyhound station, it was an agency and they do not do accomodations.<br /> <br /> I am an elderly lady,&amp; could no way possible sit in this bus station for 20 plus hours waiting on the next bus.<br /> <br /> I tried call customer service, ask for a manager, which I was hung up on ,3 times.<br /> <br /> I feel that I should refunded the money that I had to spend on a hotel room, due to your company.

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