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Original Comment For the past three days, we have been having a technical issue with loss of audio in the Kingman, AZ market. I called Suddenlink VIP customer service and spoke with Kim. He put me on hold and came back a few minutes later to say they are aware of the problem and it is with KPHO Channel 5 and did not offer any further information, ie, fix date, etc. He pretty much let me know there was nothing he could do. He probably couldn't, but Corporate could do what I did and that was send an e-mail to Channel 5. I got an almost immediate response from the News Director who explained the situation. I think Suddenlink could at the very least put a notice on their website stating they are aware of the outage, are working on it, or if it is a third party, they are following up with the third party on a regular basis. They could also put a trailer on the bottom of the screen on the channel(s) impacted. It would save a lot of time for the Suddenlink Reps and lessen the annoyed customers!

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