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Well, since I can't reach them - I guess we will have to go to small claims' court. I hope many of you will take this approach. I don't care if it was just for $25.00 on your bag and they lost your bag (common experience) They don't even reimburse you the money. They say, they can't even even track an airline ticket code. I sure hope the Judge has flown the unfriendly skies... maybe he will have a little understanding for the horrific "service" this airline offers. I'll see someone from UA in court. Caroline Bond


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