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Original Comment I had a very unpleasant experience with Customer Service representative (Kate) in LA Fitness of Pottstown, PA 19464. I had an issue with my membership and people on a firnt desk advised I'd talked to manager. After trying to reach her on the phone for 4 days (people on a front desk were promising she would give me a call back, which she never did ) I finally got through to her. She was very rude, inpatient and misleading. I had had a conversation with her a couple of weeks before and she advised me completely different information and when I reached her this time she pretended that she never told me these things before. The manner she hanlded the situation was unacceptable for LA Fitness. I felt like LA Fitness doesn't care for their clients.Such a shame. I am seriously thinking of changing the gym. It's unacceptable for anyone to talk like this escpecialy to customers.

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