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Original Comment I was appalled by the way I was treated by Sears. I purchased a pair of faux leather leggings on a website that belonged to sears because sears is the only store that carries the Kardashian line. I purchased the item on Nov. 20 because I needed those leggings for personal reason for a specific day. I decided to call and check status because I never received confirmation or tracking number. I was told by the representative that my order was being processed and that I would receive my item by the Nov. 29. The item didn't arrive, so I called them back and they told me that the item was shipped to the store. I told them that item should've been shipped to my house so they gave me the number to contact the store. I called the store and the store referred me back to sears internet. I called back and the representative told me that they had already delivered them to me, which I didn't receive. I told her I never received the item so she launched an investigation on 11/30. I was suppose to have been contacted by email or a phone call, I received neither so I called back on 12/2 and the first representative that helped me hung up on me, so I called back and the representative told me once again that the pants were at the sears store in Mcallen ready for me to pick up. I told her those pants should've been delivered to my door and not the store. I then told her this is such and inconvenience to me and that I wanted those pants delivered to my door by 12/3. I then thought about it and I told her better yet Sears should deliver those pants by tomorrow and refund my money for those pants for all the hassle and inconvenience. She placed me on hold and shortly came back to tell me that she couldn't give me those pants that cost $16.00 what she could do is place another order for me. I then told her would you deal with a company that treats you like that they are willing to lose a customer that has shopped at sears for appliances,baby furniture,clothes,shoes etc. for many years for a pair of pants. I am in dismay that Sears would ever treat their customers in this manner. I will never ever shop at Sears again. I will also comment on this on facebook and all over the internet as well. I work at a hospital where I have heard my coworkers mention that they buy all their appliances at Sears be sure that many people will find out about this. You have lost a very loyal customer over a pair of pants.<br /> <br /> SINCERELY AN EX LOYAL CUSTOMER OF SEARS......

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