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Original Comment I have been trying to get cable service for my son and his wife in Bastrop Texas. Who by the way has a two week wait not matter what. Why ??? They called and had to wait 2 weeks to make sure service had been restored. They are living where the fire occurred in Bastrop. They call cable and they need 250 + deposit they are both teachers and they desperately need internet for their jobs, and had just moved into that area. So we helped by requesting it for them. Long story short it is two months later. And despite repeated attempts after waiting two weeks they could not change the appointment to after 5:00 pm, my daughter-in-law calls again the day before to ask to please change it to between 6 - 7 o'clock. They told her they would call back. Both my son and daughter are teachers they don't get out at 2:00 pm and they don't know anyone. They can not leave a key to neighbors they don't know as the cable people in Bastrop suggested. My husband and I made during the two weeks period calls to ask that the change to Saturday or after 5:00 pm no one, no one ever called back. So the day of appointment the TECH shows up at 2:00 leaves note and I suppose goes home at 6:00 or had a very tough day only he knows. Tech left no ID# and made no attempt to let my daughter-in-law know that he was still showing up at 2:00 pm. My daughter in law calls Dec. 4th to talks to a Mayra (no Id#), gets a number #12134022 request to show up on a Saturday Dec. 8th. She waits there was no call to reject her request. She calls Saturday to see what happened, they tell her that she can not call she is not account holder. When we made request for service we told them who it was for we gave their phone #s to call. Why did she have to call why did they not call. She is having a melt down because she gets up at 4:00 am to get to school and do her work early, because the majority of her students email her their work. She is great at her job inspiring students to read at Elgin Junior High. This waiting for service is taking a toll on her, and worst of all no attempt was made on the part of up company to take care of the customer. We are called Saturday 8th to see if we could get them to go on that day, because they gave a # request. We were told that on Wed when tech went they cancelled the request because no one was there (after we made repeated attempts to change it because we told your people repeatedly that no one could be there). So, they tell us we have to wait another 2 weeks and that was the closest date. <br /> We have been customers of your cable company for 30 yrs. After two hours on the phone and being passed on from one person to another only person who said they would try, that is a Doug ID # 15906, and he said he would call back. That is what every Rep from your company said to us in the past two months and no one ever called back. Let us see if Doug will call back. <br /> I can appreciate that everyone has a job to do and granted maybe they are overloaded. Only your people know why they do what they do. It appears that your company that has no apathy for its customers. Belinda Montemayor/ Baldemar Montemayor <br /> 1205 Lucksinger Mission, Texas Last 4 of SS# 3521 7960<br /> <br /> Next I guess an editorial to newspaper about a cable company who is monopolizing and indifferent to customers, put it on my blog, twitter, email, and local TV station.

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