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Original Comment I was in the Crossgates Mall, NY store (049) today and had an associate help me with handbags. She unlocked a MICHAEL Michael Kors bag and we proceeded to the register. The item rang up full retail of $398.00 even though the rack stated they were 25% off...then she also informed me that I was unable to use my coupon on this item....I was informed that there was nothing she could do about this....I have been a long time customer and have spent thousands in their establishment. If this isn't corrected, I will cancel my account and take my business elsewhere. I have never been treated this way at their stores and am EXTREMELY disappointed. With the current economy, I know there are stores who would like to have my business and loyality.

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