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Original Comment This rental company is horrific! I reserved a Full Size - Ford Taurus or similar online. I went to pick up my car on 12/23/2012 at the Lubbock Texas airport and was given a Honda Civic instead. They told me they were out of Taurus cars and that a Honda Civic was considered a Full Size by Thrifty. I argued with them and they made me pay an upgrade to a Ford Explorer. They also tried to force the daily insurance on me. I told them that no other rental company does this. They told me that I would have to take care of myself if the care broke down if I denied this daily insurance fee. The printer at this office was not working and my rental agreement could not even be read. They did nothing to accomodate me or apologize. The car that I picked up was filthy! Then, when I returned my rental today on 12/30/2012, I asked to change my credit card and bill it to a different one than the one I reserved it with, they told me that they can't change the credit card on the rental! This place is a joke! I will never rent from them again. I usually rent from National, Enterprise, Avis, or Hertz.... Be Aware of Thrifty and Dollar!!!! Scam....

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