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Original Comment WOW! After decades in business, Nordie's is getting wrapped around their bureaucratic procedures and abandoning the superb customer service that made them once successful...<br /> Yesterday, my Dad hand-walked a check payment from me (Mom) for daughter's account (she's away at med school)...The payment bill and the check from me (not a third-party) had the same LAST NAME, same ADDRESS AS STATEMENT, yet, the Nordstrom high-school aged &quot;manager&quot; said she couldn't take it WITHOUT ID?! Well, we've been hand-walking payments in for almost 10 YEARS!!! How is that ANY DIFFERENT IF ANYONE SENDS IN A CHECK PAYMENT THRU THE MAIL? Nordstrom doesn't know who/how/where THAT MAILED CHECK CAME FROM...<br /> <br /> I called &quot;Customer Service&quot; this morning (9 am PT) and was read the SAME POLICY, but the fellow &quot;apologized for my inconvenience&quot;....I asked for a manager to call me back (rather than being put on hold) to discuss this.<br /> I'm still waiting for a call back (now, 3 hours later)....<br /> <br /> What is really disturbing about this, is that the Nordstrom employees are trained in PROCEDURE, but NOT COMMON SENSE. I know of NO OTHER RETAILER THAT HAS SUCH A REQUIREMENT. As a stockholder and customer, I find this egregious. <br /> <br /> Studies report that for every ONE complaint, there at least 20 customers who experience the same problem. If enough customers get treated this way and choose to shop elsewhere, THERE WON'T BE A NEED FOR PROCEDURES, WILL THERE?

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