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Original Comment I purchased a Roku online from the official website. I ordered on February 19th and never received it. When I called the 888-600-7658 number I was told that it had been returned back to the shipper. I requested a refund or that a new equipment be sent to me. Customer Service indicated that they couldn't do it because they have not yet received the original equipment. I do not have the equipment, never received it and on the USPS tracking it clearly says that it was sent back a while ago. So clearly it is lost, not my fault. They don't want to reimburse what I paid nor will provide a new equipment until they receive it. I received a case number but this doesn't help at all since they refuse to reimburse what I paid UNTIL they receive the equipment. This is very poor customer service. I was planning on purchasing several more equipments as gifts for the family but now I will not.

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