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Original Comment Hello,<br /> I recently made a payment to my mom's phone (she's out of the country and has the phone with her) only to find upon receiving the confirmation email that it was paid to the wrong phone. I called customer service immediately after I realized and all they could tell me was that they were 'sorry to hear' that my mom was out of the country and that she couldn't recall every being given an 8-digit access code. So now my money is in some other person's account and because I cannot access either phone I've basically lost my money. Is there no other way to access an account? None of the streets she's provided are correct either.

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