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Original Comment Long story short...I dialed 611 to speak to a rep and a supervisor because they can't afford to have a manager on staff. Told them that I have been given broken promises from T-Mobile; aside from all that, I have upgraded my phone to the S4 online and was told that it would be delivered 5-7 bus days for the standard shipping. I purchased the phone online on the 29th, called to confirm on the 30th at 1:00PM about the purchase and the shipping and they told me that they are still waiting for my approval. Basically, your shipping doesn't start until you approve (what approval...it was already approved and done online; but whatever) One excuses after another, finally the supervisor told me that T-Mobile will not have the S4 in-stock until 5/1/21013. So now, not only am I waiting 5-7 business days; but an additional 3 days from the time of purchased. So I said, "Fine, I will call back again tomorrow since you can't say or help me because you guys don't have the phone yet. Please clearly notate my account that I have spoken with you in regards to the purchase and shipping agreement." Here is when it gets good. My co-worker asked me if I ordered the phone because we are both getting the same phone. I told him that T-Mobile said that they won't have in stock to ship out until tomorrow (5/1/13). He said "No, I am getting mine Friday" and he showed me his delivery confirmation from T-Mobile and UPS. So now, I am heated. Not only have I been treated poorly; I am now being lied to. I decided to call and have someone look into this situation. All that T-Mobile said is "I am sorry." Really, I don't need to hear you are sorry, just take care of it and get it fixed/done. That's all that I am asking. Now, the supervisor said that my shipping label is already in processed or printed, there is nothing that she can do. (How about expediting my shipping or crediting my account for the frustration and the inconveniency and the lies that I have been getting). You asked if there's a corporate office or a headquarter that I can address my frustration and the service that I was getting, T-Mobile said that you can email the customer service line. No offense, if it is with the customer service that I am having, what makes you think I will email Customer Service. I want someone who has authority and REALLY appreciate and takes care of their customers. Not someone who is there to say I Am Sorry and write notes on my account.

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