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Original Comment I have been with TWC for 13 years, with generally reasonable service. I learned long ago, when you know that the conversation (request) is going no-where and you are speaking with the first responder (they are often totally ignorant of civil law (at least California Consumer Code) and violate your rights, it is best always try to go to the TOP. I mean a corporate executive. <br /> <br /> I cannot tell you how much assistance I have gotten at that lever from such companies (many of which have 'changed' corporate policy as the result of my informing then, in particular Acer Computer. After refusing to pay return shipping (a code in California demands this) and then made aware of this code, they now don't mess with return shipping in California...That is all I can attest to as fact, but it is true. I am having a very similar complaint with TWC and the first responder Daniel operator 84T (in california) is one more example of this type of ignorant people TWC hires. They follow a 'scripted' response to every call. It is disgusting. You get nothing until you call the office of the President.

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