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Original Comment I was a National City Bank customer for years, and have been with PNC since they purchased National City. Bad move, for us customers anyway. I won't even go in to what it took for them to get my checking and savings accounts switched over, correctly, on the THIRD try. But now that you can no longer call the branch at which you do business, it has gone from bad to worse. Their automated attendant is useless. It doesn't acknowledge my SS# even though I have a large savings account balance, an above average balance checking account and my home mortgate loan all with them. It takes forever to finally get to a human being, and then they ask the same questions as the automated attendant and do not appear to be much smarter. Again I heard, "your SS# is not in our system". I tried to assure the first jerk that I am a customer, but to no avail, and he actually hung up on me! Luckily I was chosen to take their satisfaction survey, so hopefully somebody takes the time to look at those. I will be closing my accounts with PNC and paying off my mortgage balance. I'll have to wipe out about $30K of savings, but they will loose over $5K of interest. Sorry, but PNC sucks!

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