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Original Comment I am very sad to say I will no longer be shopping at Sears or purchasing appliances from them again.Sears has lost its Customer Service. I had a refrigerator that Sears repair man came to fix,once I started to store my items the freezer drawer wasn't working correctly that was not my issue, my issue was calling the 8004myhome phone number after being on hold for 25min I was told call back tomorrow because they couldn't make a appointment for me since my order was same date, your kidding callback again.The representative Lauren was very rude, I explained that I had already called twice today and each time was on hold 25min and I asked to speak to a supervisor, she put me on hold again 15min more and said supervisor is still busy and she said soonest appointment would be September28 then she changed it to August28. I Find it very hard to believe if was being honest with me especially since my original appointments were giving to me with 5 days, I explained I had been without my freezer already for over 2 weeks and I already had purchased freezer items, now my food would go bad again, I simply could not wait 8 more days. I asked to speak to a supervisor again, Lauren then said I would have to wait 10 more minutes because supervisor was busy. I agreed to wait.I was kept on hold for 44min only to be hung up on.I could tell customer service was definitely outsourced to another country and hanging up on a customer or leaving them on hold is acceptable and Supervisor are protecting there workers not the customers.I wanted to speak to supervisor because in the past in a emergency situation I was double booked because of my children Insulin. To be hung up on shows me I was not a valued customer merely a disturbance a JOKE,VERY DISAPPOINTED in the lack of customer service. I WILL NO LONGER PURCHASE FROM SEARS.

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