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Original Comment Wow! sudden link and I see I'm not the only one!!!! Here I was schedule for an installation today after I've been trying to get Internet from sudden link for a month now!!!! I was given a 2 hour window between 4-6! I called around 12 to inform sudden link to have the tech give me a call when he arrived and was told numerous times that they couldn't guarantee that the tech would call me then he later on and said that it was against policy to give me a call because it was a first time installation.... What kind of service is that!!!! After 15 minutes of I got of the phone and had left work early just to get here for my installation 4-6 after 2 hours pass the tech is no where to be found and my phone never rang so I called sudden link back and they were quick to tell me the tech left after 5 minutes and that he tried calling me... I never got a missed call or a voice message and if the window is 2 hrs why the f#%* would the tech leave after 5 minutes!!!! And with out calling me or or even trying to get a hold of me!!!! They were rude inconsiderate and they made me waste my time! I complained and they said the only thing they could do is reschedule and they just kept feeding me b#%^*$!+*!!! This is terrible costumer service and f#%* sudden link again! They just lost another costumer and I'll just live off all the free WiFi around for example Sheetz. Chick fil a Starebucks, anywhere but sudden link I'll keep my money! They really need to go out of business or they need to change the way they do business.

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