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Original Comment It seems everyone takes the time to complain but seldom takes the time to thank someone for excellent service. I just wanted to let you know that I could not be more pleased with the service I received from you place of business in Jefferson City, Missouri. The person that took care of my problem was Steve Abbott. You have an excellent member of the U.S. Cellular team in Mr. Abbott. The problem with my phone was a technical one and actually quite minor; an &quot;inconvenience&quot; more than anything else. I explained what it was with Steve and he did whatever it was he did ... and he found the cause. He then give my phone to a person in the office that does the technical work and the two of them explained to me what was causing the problem. Steve told me &quot;This is no problem to take care of Mr. Green. Can you leave your phone and come back in about a hour? We'll have it squared away for you by then and you shouldn't have anymore problems with it&quot;. And that's just what happened. I left it with them. Came back later. Picked up my phone and haven't had any problems with it since. While I was there I talk to Steve Abbott about a possible &quot;up grade&quot; in November. He was able to address every question I had about the different &quot;ways to go&quot; with the wide cross section of what is available now. <br /> So that's it. I had a problem. U.S. Cellular took care of the problem and Steve Abbott is the one that saw it was done. (I am sorry to say I did not get the name of the tech guy that did the reprograming of my phone. Like Steve he was very helpful and it was obvious he truly wanted to help me. I really should have got his name as well).<br /> U.S. Cellular has been my cell provider for many years. I have never had a single complaint about the service I have received from your company. As a matter of fact I have - over the years - told many friends to go with U.S. Cellular because of how pleased I have been with you. The way that Mr. Abbott and your service tech resolved my little problem with my phone is a perfect example of that fine service.<br /> Thank you.<br /> W.A. Green

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