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Original Comment We rec'd a call from Koodo re our acct. I spoke to Mia, who said our bill was past due by 7 days and the next bill is due Oct 7. No issue re late Payment. If we're late, that' s our fault & advised her I'll speak to my spouse re payment. Given we have time to remit October payment, that should be a non issue but she reminded me a couple times about the October due date and said she'd hate to see us be suspended from our account. I asked if the customer is not given notification prior to this happening. Her response " you got it". What kind of...response is that? Not only did she sound as if I was speaking to my 5 year old child, she was illegible. Not sure what she had in her mouth. When I asked for her name, she rudely said Mia and that she is not allowed to give her ID number. Haven't heard this before but she probably did not understand the question as she did not sound bright. That's ok, I was rude right back at her. Koodo, if you're going to hire customer service agents, please ensure they listen, understand questions posed by your customers and answer the question! It really is not a difficult job. I have no hesitation whatsoever in obtaining another service provider!!!!!!

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