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Original Comment Last night I called my local Papa John's store to order a large pizza w/one topping , delivered. I have bought MANY dozens of pizzas from this local store and have been charged anywhere from $10 ( plus delivery fee), up to $14. I always pay cash and give the driver $20, letting them keep it all as an added tip. The last delivery I received the driver gave me a coupon for free parm breadstix . When I called in my order, a young lady took my reg pizza order and informed me the price would be $10 plus delivery fee. I said that was fine and please add the free breadsticks to the order. She informed me that Using the coupon negated the $10 price because it was a special, and specials could not be combined. I informed her I always paid twhatever they asked but the coupon said free breadstix with pizza order. She said she was sorry but the pizza would have to be charged at 'menu price' of $14 and my total charge would now be $17 ! I said it was ridiculous that by using a free coupon it would cost me another $7. I also informed her that if I ordered the same pizza online it was only $7.95. She was cordial but wouldn't budge from what she informed me was company policy. I told her I ordered many pizzas from there and the delivery staff knew me well. I asked her to reconsider the policy in light of my longstanding loyalty to them, but no go...somehow, my $10 pizza (online for $7.95) and FREE breadstix would now cost me $17, not including my usual large tip for the driver. I tried to explain the lunacy of a free coupon (obviously intended for goodwill or repeat business) actually punishing me for my business but though she was nice ando very sorry, I wasn't going to benefit from THIS special. I said no thanks and never ordered the pizza. The Chinese restaurant was very happy to get my business. Your specials are not explained well to your customers and the experience of having to practically beg for free breadstix even though that same store gave me the coupon to begin with, was very annoying and demeaning. I did not feel my loyalty to your brand was appreciated at all. The staff at this location have always been great, and always very pleasant..but this unbelievably frustrating experience with your confusing 'specials' has cost them and your company all my future business. I refuse to battle for free product that really isn't free at all. If you offer free items, provide them.. don 't punish your customers by jacking up the price of other items to pay for it. You lost a good customer over a few lousy breadstix. And the fact I am writing to you about this is even more pathetic than my annoyance at the loss of my precious, bloodbought, free but not free, breadstix!

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