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Original Comment November 8, 2013<br /> <br /> <br /> <br /> Corporate Customer Service Department:<br /> <br /> I have a huge problem with the furniture I bought on August 11th. Here is the letter that I just sent to Michelle Suarez, the lead expert at JCPenney Store in Tucson, Arizona which has been in contact with my order number.<br /> <br /> <br /> <br /> Please read it so you can have all the information required to give a solution to this big issue. <br /> <br /> <br /> <br /> Michelle Suarez <br /> Dear Mrs.Suarez,<br /> <br /> <br /> <br /> My name is Luz Mar&amp;#236;a Camarena. I am writing in order to complain about the excesive time is taking your company to deliver the furniture I bought with Mrs Sue Lerts, at the JC.PenneyFurniture Store #00901 in Tucson. <br /> On August 11, 2013 I purchased a Possibilities Counter Height 54&quot;Rectangular Dining table, a Possibilities Buffet and four pairs of Possibilities Counter Height Upholstered Chairs, all in Mocha. Supposedly, and according to what Mrs. Sue Lerts (assoc. 0422) the saleslady who sold me the furniture told me, I could pick the furniture up just at the precise moment I was buying the furniture, that was 5:39 pm on that August 11th, but after almost two hours of waiting in the store for the buying process and waiting for the order entry to be done, which was finally done at 7:13 pm, almost two hours later, (I have those two times recorder on my customer copy and my order entry), Mrs. Lerts checked the system on the computer, and told me, at that moment that there was a big problem, that there was nothing but four chairs, and that the furniture would be arriving in Tucson from California until the 6th of November, which it seemed to me like an eternity to wait for! &amp;#161;Three long months! &quot; I thought&quot; , that is a lot of time to wait for just a dining set, but I had no choice but wait, and it was something that bothered me because I would have to make another trip to Tucson just to pick the furniture up, instead of taking them the same day that I bought it. For me that is paying extra gas, paying insurance for my car to get into the states again,paying for a hotel, which at least is 50 dlls a night, (I am attaching theinvoice of the hotel rate I was given in my last visit to Tucson, so you can see that 75 plus tax is the rate we are paying for a descent hotel, not the best one) <br /> <br /> Trying to be patient and understanding the situation, I thought that I could make and effort and wait until November 6, since my parents 52th anniversary, for whom I bought the dining set was on November 16, so I could barely make it for that date and for the guests coming home for the celebration who will be arriving home nest week. <br /> <br /> I patiently waited for the first day of November to arrive and sent an e mail asking you the status of my order, but I didn`t get any reply from you until Tuesday, November 5th, you told me you were off three days, which I understand. <br /> <br /> I was extremely glad to recieve your reply when I saw my inbox, becuase I thought I was receiving good news, but when I read your e mail I was in shock. You were telling me that my pieces are still on back order 'til January 1st, 2014. Is this a very bad joke you want to play on me ? Are you kidding me? This is impossible to believe! Five months to deliver a dining set from California to Arizona? What am I going to do! What about my gift to my parents, and what about my parents celebration with all the guests coming over? What about Thanksgiving? What about Christmas! I think I bought the furniture with a lot of time in advanced, taking my time, giving you a lot of time to deliver this furniture to your store (August 11, 2013) ,to have it ready for this year. So what is this? I thought with those meonths I gave you to prepare my order was enough to have the furniture with me by November. What do you want me to do? What do you want me to think? Do you know what am I feeling? And how am I feeling? I am completely frustrated! I am desperated, I am totally dissapointed for buying the furniture at your store. This is the first time I buy furniture at your store and I think it is going to be the last one. I should have never done that, what a big mistake I made trusting JCPenney. I thought that buying furniture at your store was going to be a marvellous experience, but it turnet to be an a terrible one. I don`t know what to do! <br /> <br /> I don`t want my money back I want my furniture. I need the furniture. <br /> <br /> You should have told me before about this situation. Few weeks ago I could have done something to solve this problem, I coud cancel my order and buy them in Mexico, but with less than a week to buy something here, they take at least a week to deliver something from the store to your house, so I wouldn't have made it anyway, you had my e mail, you replied one of my e mails before. It wasn't until I sent you an e mail till you replied. I know that you didn't sell it to me but Mrs. Lerts was, Why wasn't anyone aware of the orders about to expire and that were not going to be ready? Do you think that I will wait till next year for my furniture? Five months waiting for a dining set? <br /> <br /> This is unacceptable, and do you think that I am just going to accept your &quot;Sorry for the inconvenience? Tha t is not enough to calm my anger, my despair, my desperation, my disgust, my irritation with the problem and the sadness I feel for my parents, they loved their old dining set, they didn`t have any problem with that, but, I had the great idea of giving them a great present. What an stupid idea! Do you think that Sorry for the inconvenience is enough? Did I look for a type of sandwich that Circle K didn't have at the moment? Did I buy a cup of coffee at Mc Donald's that was just cold at the moment that I just bought and that I just can go next door and buy another one? I am in Mexico, what do you want me to do? Is this the only thing that you can tell a customer that has been patiently waiting for three months for her furniture to arrive in your store and that's just because your bad service did something very wrong and made an enourmous mistake giving wrong dates for the delivery? Do you think that I will wait for two more months? No way, I am not going to wait anymore. I need my furniture. The due date arrived, three months were more than enough for you to have my order ready.<br /> <br /> I'm deeply insatisfied with the way you want to solve the problem with just a &quot;Sorry for the inconvenience&quot; No way! You store is in a big problem and I need you to solve it right now. I don`t know what you need to do but I need my furniture in November, and I would like this to occur in a week at most. You are causing me a huge problem. You have already caused me trouble by asking me to go back to Tucson to pick for the furniture that supposedly you had in stock early in the morning when I first visited the store on that August 11th.<br /> <br /> My parents will have guests coming home an I made them sell their old dining set because I promised them I was going to bring a new one from Tucson the day that Mrs <br /> <br /> Lerts told me that every piece of furniture was there in your store. <br /> <br /> They sold their dining set and they are eating on a folding table and plastic chairs bought at Costco since then, I am also attaching a picture of their current dining set so you can see what we got now, and so you can imagine if we can have a celebration with that table. Would you? Would you be very happy with JCPenney if they gave you a pick up date for your furniture and after three months they tell you to wait two more months until next year, but sorry for the inconvenience?<br /> <br /> I hope you can understand my position and please assist me with this matter. I don`t feel that my requests are &quot;unreasonable&quot; so I need a reply as soon as possible. <br /> <br /> Please contact me to inform me which actions are going to be taken to solve this huge problem you are into. I am anxious to resolve this issue quickly.<br /> <br /> I am also attaching all the documents that prove all what I am stating here, so you don't have to take time to look for additional information, everything is attached to this e mail.<br /> <br /> <br /> <br /> I look forward to receiving your reply.

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