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Original Comment After buying glasses from Lenscrafters for years very unhappy with a purchase of reading and sunglasses purchase 9/27/13 The frames and glasses where 450.00 not counting the sunglasses another 350.00. I have never in the years I have bought glasses have ever bought a warranty on any glasses and still have them. Never had a problem' Now I have a pair of reading glasses that I took back 2 times to have screws tighten and the frames are now broke. When back to the store and the MGR was the one who sold both pairs and his answer was out of warranty (3 months) and now he wanted 182.00 for new frames. Was the best he could do. Told me if I didn't do that I would still have to pay for them and that he would just throw them away. Called Cust svc and the lady was very nice it came down to buy a warranty and co-pay for another 60.00. I have always done business with them and never had a problem there is more to this story. Mgr was rude and unwilling to work with me until I called customer svc. I also sent a message to corp. office. Very unhappy with them.

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