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Original Comment I don't need to add much from what I have read. I would NEVER, NEVER, EVER buy another Haier product!!! I have experienced all of the problems every person has listed for almost the last 2 years. I don't even know why I keep trying, guess I try to believe that someone would be willing to stand behind their products. Customer service is beyond HORRIBLE. At first they were so sweet I knew something was wrong. I called so often that I memorized their individual responses. Then I realized that they had a paper they were using. I was anticipating each and every response and began to speak before the person. It was driving me to the brink of madness. I finally took the summer off from the madness and began again on September 19, 2013 trying to get my washer dryer combo fixed (this is the replacement for my first one which was purchased in April, 2012). In all instances the washer/dryer combo that I purchased stopped drying. The only company in my area (near Reno, Nevada) was Basil Creek Appliance. Very nice company but they were unable to perform any service. Why??? Because Haier won't pay them, won't give them the parts they requested and won't pay them!!! Yes, I said that twice because the problem still exists. How can a company be expected to fix products when the manufacturer won't pay them or give them the required parts. Well, Hair does. Today I was told that since the warranty for my first machine (which I don't have because they took it away) expired they can no longer help me. Oh - so the second machine isn't covered??? They forgot to look at their records because their product came with a 10 year warranty. Well, I've been sent into madness again and the only recourse is with Corporate. I want my money back so I can buy another machine from a reputable company that will honor their warranty and stand by their products. I plan to sue if that doesn't happen. When did the customer stop being the customer in America? I send good thoughts for all of you other Haier purchasers having the same problem. Maybe we should start a class action proceeding. There are certainly enough of us out there!

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