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Original Comment This Tracfone service is HOPELESS! And, there are no REAL US citizens to speak with on the helpline to resolve phone service issues. The helpline people in a foreign country, (Belize) and they read from a script. They cannot help anyone with a problem outside their normal 'one-size-fits-all diagnostics' script. And to add insult to injury...you have to go to another phone for them to give you instructions on what to try to do on your phone to potential troubleshoot and resolve issues. They cannot give instructions via email or instant messaging.<br /> <br /> The phone itself, seems to work and outgoing calls work...but the airtime service is unreliable for incoming calls. Some calls go straight to voicemail, instead of ringing. Then, the next incoming call might be O.K. and will ring. Some incoming calls, tell the caller that the number is no longer in service. When I was speaking on an incoming call today, the phone just stopped receiving the call. I have had this intermittent problem over the last 2 months, with no resolution from Tracfone. They said that sometime the cell towers get overloaded. I have filed 4 service problem tickets to Tracfone's tech center on their website internet form. They say they have not received the last 2...yet I have an email confirmation on the most recent submission, which tells me to call the helpline in Belize, Mexico. The Helpline representative says they cannot help, unless I can call from another phone. I am out in nowhere-land, with no other easy phone access. I rely on incoming business calls and only get some. I have family with medical conditions and they need to have a reliable means of getting in touch with me for emergency situations.<br /> <br /> I told the tech helpline rep that if they cannot help to send me a refund from all the outstanding airtime I have purchased, so that I can go purchase a phone and airtime service from a reliable provider. The Tracfone rep. said they are unable to do so and could not refer me to someone in management who could resolve this service breach of warranty with me. <br /> <br /> This company has no REAL people behind it, to help customers and is one big website for taking money and giving general instructions for potential problems for the phone only. But there are no instructions to resolve airtime issues for incoming calls encumbered by overloaded cell towers.<br /> <br /> No one at corporate has responded to my email for help.<br /> <br /> I am not impressed with this service and recommend others look for a company who has a good service warranty and real, in-country people, to help resolve issues.<br /> <br /> Unsatisfied 2-year Tracfone Customer

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