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Original Comment I will NEVER purchase another thing from DeLonghi. Back in January 2014, I bought a heater on-line which was defective. They told me to cut the power cord to insure it was indeed defective and send my receipt and they would replace the heater. After more than one month, I called them again for an update and was told the heater I was waiting for was no longer available. I asked for a refund -- two months later I am still waiting for it! After repeated phone calls, I asked to speak to a supervisor. Some snotty, disrespectful twit got on and proceeded to speak over me -- she would not allow me to explain my situation. I finally had to tell her to shut up and let me speak and, of course, she was offended and threatened to hang up on me. I asked for her name and she said it was Danae, but she flat-out refused to give me her last name. I have never dealt with such incompetence, rudeness and total lack of respect for the consumer. May I add thievery as well since I have NO HEATER AND NO REFUND! I guess DeLonghi doesn't care if they stay in business or not.

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