Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment Here we go....On 04.07.14 I ordered a "Move order" to move my service from one property to the new property. After SEVERAL confused AT&T Uverse reps, I received calls from 3 different ones within about 3 hour time frame. The "issue" was I couldn't process a "Move order" because the new resident at my old property was trying to activate her services. So they had to cancel my old property order and process a "new order" with what everyone kept saying would be my original account number, so I could avoid New install fees, etc. The tech came out on 05.16.14 to install my new service and after working hard for 3 hours, got NOTHING done. Proceeded to tell me I had to wait 2 weeks to get internet because the engineering team needed to be involved. Since then I have spent approximately 3 hours on the phone with reps, including 3 supervisors and NOTHING has been done. Not to mention my sister lives 8 houses down on the same street and has AT&T Uverse internet for about 2 months now! I AM BEYOND LIVID about this entire process!!! I do not recommend AT&T UVerse internet services if you do not HAVE to use them. Please use Charter, Verizon FIOS, Time Warner, Sudden Link, Skybeam, anything else. I found out that I have to use AT&T uverse, so I have not one other choice but one provider that charges WAY more and offers NO WIFI and only 15mbps.

Feedback

Your Name

Your Email

Verification