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Original Comment I am a customer for 11 yrs. Old phone had problems went to Future Shop as authorized dealer in June 10. chose a phone but Could not use it & under "my number" it displayed "UNKNOWN". The inept salesman DID NOT program the chip. Koodo is charging me $25 return fee & $5 data usage!! How could I have used it for data if it did not have a phone number programmed and I was unable to make a phone call? The same salesman with collaboration from a Koodo employee programmed it when I returned it the following day and gave her the info that she entered it manually. I sent a web email and a regular letter to customer service and have heard nothing at all, it is Aug 26. At least they should have common human decency and reply regardless of the action; to explain the reasons. But obviously they cann't so they ignore the issue hoping it will go away! That is the WORST KIND OF ATTITUDE.

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