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Original Comment The customer pledge located on RCN's website is in fact a lie or at best deceiving. <br /> <br /> I had an an appointment scheduled for the 6-8PM slot. I called twice on the day of the appointment to confirm and was assured a tech would be at my residence between 6 and 8PM - the last call at 5:30PM. At 8:30 PM the tech had still not arrived. Called the customer service line. I was told after much waiting and insisting on speaking with a supervisor (because the initial person who answered my call offered no real explanation or customer service) that the appointment was canceled. Please note that when the service call was canceled I was not notified. I was also told the reason for the cancellation was because the technician did not have the proper upgrade equipment on his truck. I am left wondering how it is that a service truck does not have an inventory of equipment that may be needed on a site call (we're not talking about large bulky equipment!) and how is it that the technician knew ahead of time the necessary equipment was not on his truck. If you ask me I was told alot of nonsense to cover their incompetence. Furthermore, the customer pleadge indicates 24/7 service, yet when I insisted another technician be dispatched that night to complete the service call (since I had rearranged my schedule-on my birthday-so that I would have service up and running that evening) I was told that was not possible.<br /> <br /> Other than a few &quot;I'am sorry for the inconvenience&quot; chants, RCN provided zero-zippo effective customer service. <br /> <br /> I'd like this matter investigated and an honest reply as to what happened that evening. The service call was scheduled for 10/8/14 between 6 -8PM.

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