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Original Comment My wife and I were at the Orleans (Ottawa) koodo kiosk. My wife was looking for a cell phone battery. The supervisor was busy with two customers. The other guy was leaning against the counter playing with his cell phone - uninterested. So my wife says to youth "isn't the usual thing to do to ask 'how may I help you'"? My wife is 20 so I guess the level of interest just wasn't there. So my wife says she needs a battery for the phone and was the told that they didn't carry it for the older model (a samsung s2). That was basically it. no, battery non nothing. no solutions. no suggestions. no ask the supervisor. no "let me check inventory. Simply, no interest. Answers were partial and unhelpful. We had the phone right there. It's not like he couldn't see what was needed. So she was frustrated at the lack of service. Every piece of information only when asked specifically. So the slightly older looking one (Jason) got involved asking "what seems to be the problem?" My wife had had a run in with Jason once before over the same type of rotten service with attitude. He at least told us that they might be able to order in a battery. So we had to prompt him to please check. Is that customer service? Isn't an automatic that if you say something can be done that you would take the next logical step and check the inventory and offer up a solution? Was he thinking that two oldies would be befuddled by his youthful vivacity and walk away in hopeless confusion? So we asked for him to check and he looked it up and said there was a battery in Cornwall (a town 1/20th the size of Ottawa and 85 km. away had one single battery. What is the purpose of that information? What are you going to do for us is the question and why isn't it part of his training to find solutions for customers? So he said he could order from the "warehouse" and it could take up to 2 weeks to deliver IF they have a battery in stock. Imagine a warehouse where the risk sounds like its is an almost certainty that the "warehouse" won't have the battery. He didn't check inventory. He was able to tell us there was a battery in Cornwall but he wouldn't tell us if there was an available batter in the warehouse. So where is the warehouse, I asked. He said he wasn't sure but he thought it was somewhere out west. He thought maybe Thunder Bay. This is a company sales rep. who doesn't even know his company's distribution system. I said to him "you work for the company and you don't know where your warehouse is located?" "Nope" and he had a puzzled look as if saying "what for?" Well maybe if there warehouse is located in the same city, delivery can happen next day? He didn't offer to order for us. He just said he could put in an order which would be looked at someone tomorrow and when the warehouse person checked, then it would be known whether there was an available battery. I was astounded at this lousy service. Meanwhile junior kept arguing with my wife and making comments about what she was saying. What is this arguing with the customers when all we're trying to do is get decent service. Not even spectacular service, just ordinary efficient service. So I lost my cool with both of them and the slightly older one says WE are being rude and he would have to call security to have us leave the mall. Unbelievable. We know that the manager of that kiosk is a very good manager and we got excellent service from him but this evening crew of was horrendous. The problem is that the manager is almost always never there when we happen to need service. He's the mysterious manager. It was a horrendous experience and I am a very patient and forgiving individual - to a fault. My wife critizes me for being so patient and letting people get away with a lot. So it takes a lot to get me riled up to the point of anger. I am not angry at the company but I am really angry at those two kiosk staff with major attitude problems. I can only hope that another kiosk will not be staffed with the same type of unhelpful individuals. If we come across this at another kiosk, we will have to change companies. Service should be everything. So I went out and went to Future shop (which I'm not found of) and got a replacement battery. The rep. was very helpful and just for the fun of it I asked him where there warehouse was and he told me the four locations in Ontario - kingston being the nearest. He laughed when I told him the koodo reps. had no idea where there's was.

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