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Original Comment Hello<br /> I was at your store a week ago and had a bad experience with your store,my daughter and I purchased some items and we had coupons since you were advertising double coupons we took advantage of this offer. Well after 25 minutes in line we paid but noticed we were not given the double coupon. After asking the cashier why we were not given the double coupon? He replied I don't know. So not to hold up the line of customers we approach end the customer service booth and asked,the girl said that we had to purchase $25.00 or more to get the double coupon,so we asked if we could return then combine the two purchases her response was a flat No, I asked to speak to the manager who was very rude he said No as well. I asked why he said that the system would not allow it that it HD to be done at the time of purchase respond we are in the moment and what would happen if we returned everything who would stay with the coupons he said we would lose them and besides the store does not make money off the coupons anywsy .I could not believe my ears,I told him of course the store will make money most of the people that are in your check out have coupons,do you went to tell them that there purchase does not matter or shall I tell them,he responded well the cashier can try it but the coupon will not scan because it was scanned recently I told him to go ahead I take that chance but if it does not I want my coupons back.After more than an hour trying to resolve this the coupons were rescanned and went threw.Your staff are not being trained fully and your managerneeds more training on how to handle customers in difficult situation sI myself am in retail and if I were to treat my customers in this manner I would not have a job...I hope you will address this issue because I don't think I am the only customer that has had this problem with Kmart.your staff needs more training and they need to be informed on the promos you offer st your store. Because time and time again the answer to a question is I DON'T KNOWPlease address this issue you are loosing customers due to your stores ability to take care of your customers,this is the month to step up and drive more customers to your store,if not they will go elsewhere for there purchases.p

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