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Original Comment Since October 2014 I have attempted to secure the correct parts for my Cuisinart X Plus. I have made numerous contacts with Customer Service, all to no avail and consequently many weeks of deep frustration. Below are comments on my recent contacts.<br /> <br /> <br /> <br /> On January 10, I spoke with Erica at customer service. She was very polite and seemed anxious to help. She informed me she would contact corporate and ask them to respond to her and she would then call me back. The referral number she provided was This was in addition to Order Erica told me to keep the incorrect pusher that was sent to me until she got back to me with a response. I never heard back.<br /> <br /> <br /> <br /> On January 15 I spoke with Janie at customer service and she informed me she would leave a note for Erica to return my call. She also informed she saw a note from corporate saying a cover, at no charge, should be sent that would fit the pusher I was sent. Presumably they would fit the bowl that was previously sent.<br /> <br /> <br /> <br /> In the numerous telephone calls I have made I have been told that someone would get back to me within 2-3 business days. I have never heard back from anyone.<br /> <br /> <br /> <br /> It has been nearly three months since I purchased the items and still I do not have all the correct parts. As a heavy user of my Cuisinart this is unacceptable! Since no correct pusher is available, perhaps corporate should consider sending me a replacement unit.<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> Larry Lund<br /> <br /> 509.996.7808<br /> <br /> <br /> <br /> In October 2014 I purchased a work bowl, work bowl cover and pusher for my DLC-X Plus. These items have been paid for. I received the wrong parts, most likely for your newest model, and when I talked with your thoughtful and gracious employee Ahkeemah she immediately recognized the error and make arrangements to have the wrong parts picked up and the correct parts delivered. Soon after, I received the correct work bowl and a day or two later the correct cover. But, no pusher! Over the next six weeks or so, I make several telephone calls and on each occasion was informed there were none in stock but were on back order and an e-mail would be sent to corporate to see when one would become available. I was told someone would be in contact with me. All to no avail! On December 16, Richard, at 800.726.0190, told me the pusher was in stock and would be sent within 7-10 days. In an invoice dated December 22 a pusher arrived via USPS. Alas, it was the wrong one - DLC-318 BTX-1G, instead of the one that fit my machine. Last week I called and was informed someone would call me back regarding the right pusher. It has been more than two months without a resolution to this problem. Please take this matter seriously and send me the correct pusher. Larry Lund

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