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Original Comment Worst customer service I have ever experienced!!! I have been sending money to the same person in Nicaragua for over 5 years. ON Aug 22, I initiated a transaction as usual, when the receiver went to pickup the money her ID card had her second last name and money gram did not have so they would no give her the money. I called and talked with Victor to get the name corrected, he cancelled the transaction and hung up. I called back and talked with several agents, Greg, Carol, Aylol and Oliver. Even when trying to resend, I could not get it through that the receivers name needed to be corrected. I had to cancel the second transaction. PLEASE HAVE A RESPONSIBLE PERSON CONTACT ME.

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