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Original Comment visio 50&quot; tv. Received last December. In August, the usb port started to become unresponsive. After on line chats and phone conversations they offered to replace parts. A month went by and nothing. I called and was told thet they cancelled the repair. After a conversation they offered to replace the unit with a refurbished unit. I will not get into the problems with delivery of said unit. Suffice it to say that the tv was finally delivered Thursday, October 15. My first contact with Visio support was August 29. The tv worked well for approximately 48 hours, when it updated the firmware by itself. Now this unit has the same problem with the freezing usb port. I contacted Support again at about 4 p.m today, Oct 17,2015 and was on the phone until almost 7 p.m with the support rep going back and forth with &quot;level 3&quot;. I was told that the firmware made the television read the memory in a different way and there was nothing that can be done. I asked if the firmwarw could be rolled back and was told that it cannot be done.So I asked for a replacement unit, since Vizio's firmware broke an expensive television that was not a year old. I was told that it was not allowed. So when I asked what was my next step to elevate my request for repair or replacement, I was told that I would speak to his supervisor. I was on hold for 15 minutes until I was cut off. I called back and they were closed for the night. <br /> I want to know what can be done to rectify this situation. I have spent a ridiculous amount of time and energy and months of waiting only to be in the same place I was in before contacting customer support.

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