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Original Comment Frustrated Customer: I have been put in a position where I feel I have no choice but to contact the home office regarding a furniture refund that I have not received. I am a retired store support center unit manager. I have exhausted a number of attempts to get my refund. There is a call record beginning on 12/7/15. I returned a adjustable bed frame, on delivery. it ended up not working for my spouse who is ADA. At that time I was put in contact with a JCPenney associate that confirmed my return. At that time he said it would take 5 to 10 business days for my refund. I made the purchase during black Friday sale. The delivery was made on Saturday 11/27/15. I contacted the furniture customer service center in Milwaukee, which is the number listed on my the customer folder. The first call was on 12/7, I was told I needed to be patient. ok I get it. So, I waited and nothing. I called again on 12/18, and once again I was told I needed to be patient that from the time of my last call it hadn't been long enough. Now I am getting concerned. I called again on 12/23. This associate was not up to JCPenney standards in my book. I worked 37 years in and out of stores. She again told me I was not being patient and said to her, I feel I have been reasonable. and I want my refund. I asked to speak to a supervisor, she said they do not have a supervisor. I said everyone reports to someone. Please I want to talk to that person. she would not give me any help and told me again I wasn't being patient. 1 Month is long enough to be patient. The story gets better. On 12/28 I contacted the customer service again to let them know I had not received my refund. This associate was nice and did do a way better job of handling my issue, but when I received her call back from her on 12/30 and she left a phone message she said I was credited on my card #0854. I have no card with that number. I paid cash, via a check. I went to my mail box and long behold there is a check, I said yippee. I went to the bank right away as this check must have been in la la land. it was dated 12/8.I live in a large retirement community and sometimes the mailperson puts the mail in the wrong box. Not sure what occurred. But when I went to deposit the check, the tell informed me it had a stop payment on it. Now why did one of your customer service associates know what was going on with my refund, instead of filling my head with a lot of wrong information. Here it is Jan 6 2016 and I have yet to receive my refund. Come on JCP is better then this, or at least it use to be. All I want is my money.

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