Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment All my appliances, pots/pans are Cusinart, at one time I considered the products top quality. My toaster/oven/broiler lasted about 10 yrs, liking the model so much 5 yrs ago I purchased the same (TOB-30). I noticed the unit was operating differently and while under warranty I mentioned my concerns. According to a technician I was told they upgraded the model to operate more efficiently, cost effective. Whatever Cusinart did caused a lack in performance and durability. The oven heating element stopped working properly taking way too long to cook, the same with toasting. Contacted customer service explaining the lack of functionally properly, I gave the model and serial number as requested. Received several responses from different people with no one answering my questions but instead stating "my dissatisfaction with a product is not their concern." I repeated myself many times stating I wasn't dissatisfied but disappointed the TOB only lasted 5 yrs. CS kept sending emails offering no explanation or help. I didn't know the products are made in China. It's really sad manufacturers are producing overseas to lower their costs yet charge us a lot of money and market poorly made products. I could not get any info out of customer service, I found the people responding to my concerns had no interest in customer satisfaction, were not product knowledgeable, didn't even offer an apology for an expensive appliance failing after 5 yrs of use. Eventually I was told the model is discontinued replaced with TOB-40 and they offered a 20% discount if I wanted it. I could get 20% off of any appliance at Bed, Bath and Beyond. Out of curiosity I checked customer reviews for the TOB-40 and people were really disappointed. Some said the unit failed after 3 yrs and each person had difficulty communicating and receiving satisfaction from Cusinart. I will buy a new TOB but no more Cusinart for me. Their service is terrible, customer service is rude, their products are poorly made.

Feedback

Your Name

Your Email

Verification