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Original Comment I am about to take a NCL cruise on April 13, 2017. My husband and I booked a guaranteed room through the NCL reservation number. We just received our room and we were assigned an inside cabinet (as requested). We were assigned a room that is above the bowling alley,the night club and is located next to the elevator/stairs. Upon learning this I called customer service on 4/8/17 to ask if we could be switched to a &quot;quiet room&quot;. They still have available rooms for the same price and guaranteed classification as shown on their website. We were told that we could not be moved because of their policy that it is to be an assigned room. If we wanted a choice then we would need to pay $200.00 more per person. So I guess they taught me a lesson which is--NCL DOES NOT CARE ABOUT THE COMFORT NOR SATISFACTION OF THEIR guests. Their philosophy is &quot;YOU GET WHAT YOU GET--AND YOU JUST HAVE TO TAKE IT&quot;. We have been on several NCL cruises and I am sure that they are able to view that information in our customer records.<br /> I am honestly NOT LOOKING FORWARD TO THIS CRUISE AS I NOW KNOW THAT THE CUSTOMER IS NOT A PRIORTY. THIS IS THE KNOWLEDGE I HAVE BEFORE BOARDING THE SHIP.

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