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I have been a customer for a long time with Koodo. Decided to go online to purchase my phone. Bought my phone and my wife's phone. My phone had a defective screen with either a air or water bubble in the screen. They are now asking for photos of my phone before they will send out a return envelope. In other words prove to us it's defective before they will send an envelope. In other words we don't trust your word, so you now have to prove to us it's defective. Which they shipped in that condition to me. I have always been a faithful customer and always paid my bills. This is how Koodo treats even long time customer. Buyer beware before you buy you next phone from Koodo.


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