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Original Comment Return policy is unfair. . . On 9/14/19 made small purchase of 2 pkgs L'Oreal mascara totaling $19.98 +tax. It was on 10/17/19 that I finally opened a tube for use & found contents completely dry. Brought back both opened & unopened pkgs, and was told since return was over 30 days (3 days tardy mind you) store policy gave me no choice but to get replacement mascaras. I expressed not wanting to risk getting another dried out mascara. Kmart's cosmetic dept is clearly NOT being restocked, and I asked cashier if I could get merchandise credit due to circumstances of inferior product. Was told no, but she agreed to allow me to pick out other types of cosmetics to total the $20 since I could not get my money back. Found Kmart's cosmetic shelves a mess & nearly empty, and what was left was picked over with items found opened or broken. After quite some time, I gathered some decent items; and after being rung up back at Customer Service, cashier informed me I had approx only $8.00 worth of items. Went back & rummaged again thru pitiful stock, wasting huge amount of my time. On my 2nd return to Customer Service desk, still was under value of my $20.00. I gave up at that point, and just settled. Did not want to go back to Cosmetics a third time. Cashier charged me for 2 items under $5.00 my husband chose because they weren't "cosmetics" and could not be included in my $20 replacement items. Kmart should give dissatisfied customers store merchandise credits or there should be some leniency with return dates. It was only 33 days after my initial purchase! I won't ever return to Kmart because of their inflexible return policy

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