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Original Comment On January 17,2020 in Chili's MSP international airport. Three of my coworkers & myself decided to have a drink & some food at Chili's. I frequent Chili's all over in my profession I travel a lot! Love Chili's. We waited nearly 20 minutes before anyone acknowledged us. Finally we were seated. It was another 15mins before a waiter came over, where we asked for 4 waters with lemons as we looked over menu! Another long wait as waiter came back no water & ask if we wanted drinks! Upon asking for our drinks, he wasn't able to get one because he said they didn't have a blender! Finally 3 of us said just give us the margaritas & 1 white Russian! That took FOREVER! We asked for the water again! Even though we wanted food & our flights were delayed, we wasted so much time waiting on drinks & service even after we tried to get our waiters attention to order,we decided not! Asked for checks & to our surprise the small white Russian was pricey. We looked over the check only to find out that he was charged for a double shot of 1 of the alcohols in the drink! I asked for the manager who was very unprofessional & said that's how they ring up on register! I said but that's not right, he didn't order a double shot! Can't you as manager override it & make it right! She said in a very nasty tone no, that's the price! I have never had this behavior from any Chili's ever! I truly don't believe this is the customer service personel you want representing your company!

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