Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Good evening<br /> I need to report the low quality Frigidaire's customer service/tech-support.<br /> Generally I would not make a complaint but the quality of customer service was so low something needs to be said.<br /> On Wednesday May 6th at 3pm after being on hold for 20 minutes I spoke with a very professional representative. She listen to the issue with my Gallery French door refrigerator. She said it was covered under warranty and emailed over the names and phone numbers of local approved repair companies. She then said I would have to call them as Frigidaire does not set up the appointments. I called the first name on the list and the woman from the repair company said they could come and take care of it on Friday, but I needed to get an authorization number from Frigidaire. I explained they didn't give me one and Frigidaire told me to call direct. She politely explained that's not how they do business anymore. She did allow me to explain the problem and she said it's not supposed to work like that and that they've never heard of that problem before.<br /> I then sent an email to Frigidaire. I used the email address that the first representative sent me the qualified appliance repair list from. I stated I needed an authorization number. I received what I believe to be an auto reply saying someone from Frigidaire would get back to me in a few days. On Monday late afternoon when I didn't hear back I called again. After a lengthy wait I spoke with customer service representative Marcus. I explain the problem that when I open the freezer shelf, ice from the auxiliary icemaker spills out the back and onto the floor. He kept repeating the same thing. That I need to manually shut off the arm on the icemaker by reaching in the freezer and manually turning off the icemaker fill bar. I said that's ridiculous. This is a $3000 refrigerator it should shut itself off at the proper level. I then said do you mean to tell me everybody that owns one of these with the extra ice has to manually shut it off or ice will spill out on the floor when they open the freezer shelf. He was never rude but never helpful. He actually said it was my fault for letting too much ice accumulate; I either need to &quot;use ice more quickly&quot; or shut it off. I asked to speak to a supervisor he put me on hold and then said &quot;no supervisors were available&quot; and to Call back. I told him I'll wait. <br /> After another lengthy wait a supervisor name Tiffany took the call. I explained the problem and asked if she felt a new refrigerator should drop ice on the floor. She was never rude but a bit smugly said she would just pick up the ice.<br /> I asked her if she felt Frigidaire's was the type of company where quality mediocrity is acceptable. She just said she didn't see the problem. I explain this doesn't happen once a month it happens a couple times a day. I further said I'd still like to have somebody explain to me how to fix it or to send somebody to correct the problem.<br /> Then after an hour of being on this call she said she can't schedule it because of COVID-19. I explain to her the repair company said they were happy to come out last Friday this was not an issue. She said there's nothing she could do. I asked why didn't Marcus lead with that instead of frustrating me for an hour. She said I can call Frigidaire back in 14 to 30 days. Really! is there any customer that wants to be aggravated like this again likely to only be told the same, call back again. <br /> Does Frigidaire accept that a top-of-the-line product can work marginally well? What a sad commentary on the companies dedication to quality if you do.<br /> To have representatives and supervisors that have an attitude of ...oh well nothing I can do for you, live with it. What a real blot on the Frigidaire name.<br /> This deserves a reply. Unfortunately if I do not get a reply within the next week I will forward this email to the Better Business Bureau, the Consumer Advocates office as well as specific offices from Frigidaire's corporate directory.<br /> Frigidaire should do better<br /> <br /> Rocky Diaz


Headquarters Map


Check out this cool map plotting the corporate office headquarters for major companies.