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Original Comment RE: Re: Re: Re: Transferred to offline SR# 1-265537104796<br /> <br /> <br /> Hello Jonathan,<br /> <br /> Thanks for contacting eBay Customer Support.<br /> I hope you are well and Safe. I understand that<br /> this is about the case ID 5236460361.<br /> <br /> First off, I commend you on your professionalism when communicating with your buyer. I can also see how eager you are to work it out with him.<br /> <br /> <br /> <br /> Jonathan, upon looking at the case details, I can see that the buyer was able to successfully return the item to your address. Due to this, we are unable to reverse the decision that we dropped on this case.<br /> <br /> <br /> <br /> If you feel that the buyer is abusing our money back guarantee policy, you may report him for not returning the item to you in its original condition. Our Buyer Risk Management team investigates accounts daily and removes accounts that are deemed risky. Go to this link for more info: https://ebay.to/3f2RiNd Second, you can block this buyer by adding them to your blocked bidders list. Know more about this process by checking this link: https://ebay.to/3d5TLEZ <br /> <br /> <br /> <br /> Moreover, we strongly encourage you to consider offering free returns to achieve Top Rated Seller status and offer a 30-day or more return policy (free or buyer paid) in order to become eligible to use the Partial Refund Tool. If you qualify for the Partial Refund Tool in the future and receive back an item damaged or missing parts, you can deduct up to 50% from a buyer's refund to compensate for the loss in value. We protect sellers that use this feature by automatically removing negative feedback for the transaction.<br /> <br /> <br /> <br /> To prevent this from happening again, I recommend that we take these pieces of advice:<br /> <br /> <br /> <br /> Ensure new items are described accurately, sealed, and are in their original packaging.<br /> <br /> <br /> <br /> Inspect refurbished and used items closely for hidden defects and damages.<br /> <br /> <br /> <br /> Describe your items and return policies clearly and accurately.<br /> <br /> <br /> <br /> Use lots of high-quality photos and item specifics in your listings.<br /> <br /> <br /> <br /> Package items carefully to prevent damage during shipping.<br /> <br /> <br /> <br /> I trust that this information will help you in resolving this return request with your buyer. By the way, I can see that you have been with us since 2014. We definitely value your business and I wish you all the best on your future transactions!<br /> <br /> <br /> Thanks,<br /> <br /> May O.<br /> <br /> eBay<br /> <br /> [THREAD ID: 1-3E2SZ1M7]<br /> <br /> Then I receive this email not more than 5 minutes later <br /> <br /> RE: Re: Re: Re: Re: Transferred to offline SR# 1-265537104796<br /> <br /> <br /> Hello Jonathan,<br /> <br /> <br /> <br /> Thank you for contacting eBay regarding the HGST PCIe 4TB Solid-State Drive (254489304509) you recently purchased. I understand that you would like to make an appeal on the case decision made. No worries, I'm here to help you.<br /> <br /> <br /> <br /> I've reviewed the case details here. I can see that the return request was created on May 22 and it was accepted on that same date. And based on the return tracking provided in the request it shows that item was delivered to your shipping address instead of the seller's return address. As a result we denied the appeal.<br /> <br /> <br /> <br /> I highly suggest for you to contact the seller again to work things out and return the item. But if contacting the seller doesn't work, you also have the option to contact Paypal to dispute the charge.<br /> <br /> <br /> <br /> I know this isn't the response you were hoping for, but I trust I've been able to explain our position clearly.<br /> <br /> <br /> <br /> Thank you for choosing eBay. We value your business.<br /> <br /> <br /> Sincerely,<br /> <br /> <br /> Grace F.<br /> eBay Customer Support<br /> <br /> <br /> <br /> <br /> <br /> [THREAD ID: 1-3E2ZOHOT]<br /> <br /> <br /> Tell me how would you except to react to this <br /> P.S. By the way I am the buyer not the Seller

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