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Original Comment On June 17 I sent money to my elderly parents in Mexico and when they arrived they were sent back empty handed stating that money was already collected. I called and they told me money was there to have them go again and if problem persisted to call from the location. The next day same thing happened and when they tried to call from store there were not able to get a hold of anybody so they were sent back home again empty handed. I called again very frustrated and explained to them I was very upset; I told them my parents are 82 and I cannot have them go and expose themselves in this pandemic to have them go back and forth. The guy that help me was really not listening to me, he asked me to have them go back to the store again. I was trident to stop him from repeating the same thing they told me already and he started to raise his voice telling me excuse me several times. I requested my money back. Horrible experience I wouldn't recommend MoneyGram to any one. Rude and unreliable. I will upset and let you know how long it takes them to return my money. Btw they never called me back for the customer satisfaction review.

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