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Original Comment Where to start? Evidently a P. Brian Moore is a bit of a widely used name by this institution. After months of trying, I was able to get them to escrow my homeowner's insurance. Mr. Moore sent me a long letter that basically was an excuse as to why it took so long. Whatever.<br /> <br /> NOW, they have taken it upon themselves (without notification or permission) to escrow my windstorm insurance, which I pay myself. Getting this fixed has been a nightmare, and it is still not over. My fav part is that Mr. Moore sent me a 2-page letter IN TWO DIFFERENT ENVELOPES. I guess they have money to burn (our money) and this letter, about escrow, included a huge blurb about BANKRUPTCY! I was told that it was put on there by mistake. Right. So, getting an attorney involved to see if there is ANYONE at this bank who has any brains whatsoever.

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