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Original Comment I am VERY disappointed in this company!! I purchased two Pinquino portable air conditioners in 2020; $1200 for both. One is working fine, the other works for 30 minutes or so and needs to be emptied. I called DeLonghi and the cs person said I would be getting a replacement as I was still in warranty, after a couple of weeks of not hearing anything I called back and they said I needed to send a video of what my machine was doing, I sent it...then I was told that it was operating normally....after a long conversation with the cs person, I am mortified that they could honestly tell me that this was 'normal' and the air was very humid on only one side of my house!! I explained that I have an LG portable A/C in the bedroom, drawing air in from the same side of the building as the DeLonghi (that needs to be emptied every half hour), and it runs 24/7 in the New England summer and it has NEVER needed to be emptied, nor has the other Pinquino that is on the upper level of my VERY OPEN floor plan home!<br /> <br /> I guess their exterior design is what this company is all about....if it looks pretty and runs like junk or breaks in less than a year that is ok!! You have LOST a customer DeLonghi and I will continue to tell EVERY PERSON I meet and know about the the terrible treatment I was given....we have SO MANY CHOICES now, I will spend my money on better products.

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