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Original Comment We had a rental for a month through Enterprise Rental Car in Oak Ridge Tennessee. We received a call on June 12, that our lease for the 30 days expired the next day. Reached out to our insurance company a few days later and the said they had extended the lease, we returned to enterprise to pick the car back up and we're met with chaos. Told that unfortunately they didn't have that car anymore... which was fine, we told them we didn't have to have the same car, to which we were told that our lease was contracted for that car only... and they couldn't rent us a different car. His words were "oh well, your lease is up tomorrow anyway" naturally my husband was VERY MAD, none of it made any sense.... They called the police and had us put on a do not rent list... after some investigation we found that the car WAS in my husbands name and insurance under our contract, but obviously couldn't provide the car because they had illegally allowed someone else to drive the car!! I am seeking legal action, thankfully we caught this and brought it to light before whoever was driving around under his name got into an accident, or worse! SHAME ON ENTERPRISE for trying to defend in order to cover up instead of take the correct legal action against their employees. I believe it was a split second desicoon made out of desperation in attempt to cover up.... But this won't go away anytime soon!! Steer clear of this company, if they'll cover it up for Oak Ridge Tn.... You might not be so lucky, whoever they let drive a vehicle in your name may seriously hurt someone or be involved in things that will cost A LOT more than rental fees to clear your name from, after all why didn't they rent a car in their own name. What's really going on Enterprise.

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