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Original Comment We have a new built home in Washington state that we have not moved into yet. We had a Rheem 20seer heat pump installed April 2023. The A/C side has never worked. We have worked with a pro partner and the Rheem tech Kelly for over 2 months with no solution. We have had no contact since August 2nd despite multiple calls to the contractor/Rheem corporate/going through the contractor side of tech help and emailed corporate.receptionist. We have given sufficient time for a fix and would appreciate at least contact with someone of authority to rectify this situation.

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